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PRIVACY POLICY

This Privacy Policy governs the manner in which the website collects, uses, maintains and discloses information collected from users (each, a ‘User’) of the website (‘Site’). This privacy policy applies to the Site and all products and services offered by Sparkling Yoga/Elena Mironov.

Sparkling Yoga/Elena Mironov (“Company”, “we”, or “us”) is committed to protecting your privacy and your data through this Privacy Policy.

What Data We Collect

Personal data means any information capable of identifying an individual.

We may process the following categories of personal data about you:

User Data includes data about how you use our website and any online services. We process this data to operate our website, improve the website and ensure relevant content is provided to you and to ensure the security of our website.

Communication Data includes any communication that you send to us through the contact form on our website, through email, text, social media messaging, social media posting or any other communication channel.

Customer Data includes data relating to any purchases of goods and/or services such as your name, billing address, email address, phone number, contact details, dietary requirements, choice of accommodation, medical conditions/injuries, purchase details and your card details. We process this data to supply the goods and/or services you have purchased and to keep records of such transactions. Your credit card details are not accessible to us and are processed directly by our credit card payment partner Stripe.

Technical Data that includes information about your use of our website and online services such as your IP address, details about your browser, your login data, length of visit to pages on our website, page views and navigation paths, details about the number of times you use our website, time zone settings and other technology on the devices you use to access or use our website.

Marketing Data that includes data about your preferences in receiving marketing materials from us and our third parties, and your communication preferences. 

Sensitive Data

We do not collect any Sensitive Data about you with the exception of health conditions/injuries. The provision of this information is voluntary when you register for a yoga retreat. The information about any injusry or health conditions of our guests helps us serve you better and adapt the teachings and all other services to your needs.

We will only use your personal data for a purpose it was collected for or a reasonably compatible purpose if necessary.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

• To personalize your experience

• To improve customer service

• To improve retreats, trainings, workshops, courses or any other product or service we provide

• To process transactions

• To administer a contest, promotion, survey or other site feature

• To send periodic emails

• To better respond to your individual needs

• To improve our website

• To improve our website functionality and our offerings based on the information and feedback we receive from you

• To administer our website and business

• To market our retreats, trainings, workshops, courses or any other product or service we provide

The email address you provide for order processing, may be used to send you information and updates pertaining to your order or booking, in addition to receiving occasional company news, updates, related product or service information, etc. Note: If at any time you would like to unsubscribe from receiving future emails, unsubscribe button is at the bottom of each email.

Do we disclose any information to third parties?

We do not sell, trade, or otherwise transfer to third parties your personally identifiable information. This does not include trusted third parties who assist us in organising retreats (retreat hosts and coordinators), trusted third parties who assist in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology directly to Stripe. Your credit card details are not accessible to us and are processed directly by our credit card payment partner Stripe.

Web Browser Cookies

Our Site may use ‘cookies’ to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

When deciding what the correct time is to keep the data for we look at its amount, nature and sensitivity, potential risk of harm from unauthorized use or disclosure, the processing purposes, if these can be achieved by other means and legal requirements.

For tax purposes the law requires us to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for ten years after they stop being customers.

In some circumstances we may anonymize your personal data for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

Changes to this Privacy Policy

Sparkling Yoga/Elena Mironov has the discretion to update this privacy policy at any time. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your Acceptance of these Terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Terms of service (applicable to yoga retreats)

1. The contractual parties

These Terms of Service apply to all contractual relationships between Elena Mironov/Sparkling Yoga and its clients. 

2. Services

Sparkling Yoga offers yoga retreats (Retreats) in selected venues all over the world. 

A Retreat consists of accommodation in a specific venue and a defined set of yoga classes/trainings and/or meditation classes/trainings to be held at such specific location. 

Sparkling Yoga is not offering and not responsible for any other travel services related to a Yoga Retreat such as transport, transfers etc.

Sparkling Yoga is entitled to replace venues or teachers/trainers for Retreats. Replaced venues need to fulfil the same standards as the originally envisaged venue and new teachers/trainers need to have similar qualifications as the originally envisaged teachers/trainers. Sparkling Yoga undertakes to immediately inform clients on respective changes. As for cancellations, para. 5 hereafter applies.

3. Booking

To book a place in a Yoga Retreat, a client has to fill in a registration form (online or offline) and pay the requested non-refundable deposit. A place is only guaranteed upon Sparkling Yoga having received the non-refundable deposit and the completed registration form and once a booking confirmation has been sent to the client. 

4. Payment Terms

The requested non-refundable deposit has to be paid at the time of the booking. 

Full payment of the Yoga Retreat is due 3 months before the retreat unless Sparkling Yoga instructs the client otherwise (in some cases a second instalment is payable directly to the retreat venue and respective payment deadlines may vary). 

In case payments are not received in time, a late payment fee of EUR 70.- has to be charged to the client.

5. Cancellations

If a client cancels a booking 90 days or more before the Retreat, the deposit or full payment (in case it was already due) is transferrable to a new Sparkling Yoga Retreat. Such new Retreat of client’s choice must take place within 12 months from the day of cancellation. Precondition is that the new Retreat of client’s choice is still open for registration. Sparkling Yoga does not guarantee any free places in such new Retreats of client’s choice.

If a client cancels a booking 30-90 days before the Retreat, half of the full payment is forfeited and half of the full payment is transferrable to a new Sparkling Yoga Retreat. Para. 5 alinea 1 above applies. 

If a client cancels a booking 0-30 days before the Retreat, the full payment is forfeited, not transferable and not refundable. 

Any credits or refunds for no-shows, late arrivals or early departures are excluded without any exceptions.

In case a client is in default (nonpayment or partial payment), Sparkling Yoga is entitled to cancel the booking of such client. Any amounts received by Sparkling Yoga at the time of such cancellation are non-refundable and Sparkling Yoga is not liable for any additional costs associated with such cancellation (transport cancellations, etc.). 

If Sparkling Yoga must cancel a booked Retreat for any reason except force majeure circumstances, a client may request to have the full payment transferred to another retreat or apply for a full refund. Sparkling Yoga is not liable for any additional costs associated with such cancellation (transport cancellations, etc.). 

If Sparkling Yoga must cancel a booked Retreat under force majeure circumstances, a transfer of paid deposits and/or full payments to another retreat is not possible and any payments (deposits and/or full payments) are not refundable. Force majeure circumstances are circumstances beyond the control of Sparkling Yoga such as but not limited to wars, strikes, riots, crimes, groundings or insolvencies of airlines, insolvencies or other closures of venues or acts of God (storms, hurricanes, floods, earthquakes, volcanic eruptions etc.) due to which a venue cannot be reached in time (by clients and/or teachers/trainers) or a venue cannot be used and enjoyed (full or partial destruction of venue and/or surroundings) and/or the travelling to and/or staying at the venue would put clients and/or teachers/trainers at an unreasonable risk.

6. Liability

The liability of Sparkling Yoga for any harm or damage to a client or its property caused by or resulting of any acts of Sparkling Yoga in connection with the booking of and/or the participation in a Retreat are excluded unless Sparkling Yoga demonstrably acted with gross negligence, willful misconduct or intent.

Sparkling Yoga is not liable for any harm or damage to a client or its property which may occur while the client is in transit to or from a Retreat. 

Clients hereby understand and agree that any physical activity, including yoga, bears a potential risk of accidents. Sparkling Yoga’s teachers/trainers are qualified and experienced teachers yet in spite of teacher’s/trainer’s integrity, a client could be insured whilst practicing yoga. The respective risk is increasing if a client forces poses or is not practicing yoga at his own level of ability. Clients therefore hereby agree to keep themselves healthy and injury free during yoga class by listening to their body and opting out of poses or choosing modifications of poses where their breath becomes halting and/or there is strain. 

7. Travel Insurance

By booking a Retreat, a client agrees and undertakes to take out and purchase a travel insurance. Such travel insurance has to mandatorily insure the following risks:

• Cancellations of a Retreat by the client due to health issues and/or travel unability of the client or a close family member of the client

• Cancellation of the retreat by Sparkling Yoga under force majeure circumstances

• Sickness or accidents of the client occurring during a Retreat

The travel insurance has to cover the full costs of the Retreat, transportation costs to and from the Retreat as well as medical expenses and emergency transports. Sparkling Yoga is entitled to request a client to provide evidence for the existence of a respective insurance policy. 

Optional but recommendable is the insurance of the following risks: flight delays, cancellation of the Retreat by client due to loss of employment or new employment, loss of luggage, collision damage excess waiver on hired vehicles, etc. 

Please note that most insurance companies require a respective insurance to be purchased within 14 days after making a booking.

8. Data Protection 

Sparkling Yoga shall only process personal data from clients for the purpose and to the extent necessary for the performance and the execution of this Agreement. Client explicitly acknowledges and consents, that to that extent and for that purpose, personal data may also be transmitted to the corresponding Retreat centre or hotel hosting the Retreat or Training. Sparkling Yoga shall impose these obligations on their staff members, subcontractors, subsuppliers and other engaged third parties, in particular to the corresponding Retreats centres or partner hotels.

9. Applicable law

Agreements between Sparkling Yoga and its clients are governed by Swiss substantive law. 

The courts at the domicile of Sparkling Yoga shall be competent to decide on any dispute, controversy, or claim arising out of, or in relation to, this Agreement.

10. Updating our terms of service

We reserve the right to update and/or alter these terms and conditions at anytime, and it is your responsibility to be familiar with them prior to booking with us. 

The latest terms and conditions can always be found above and will supersede any previous versions.T&Cs